1. Introduction
Welcome to 365 PH — your trusted online casino and sports betting platform built for players across the Philippines. At 365 PH, we take the privacy of our players seriously. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you register, log in, or interact with our platform at 365ph.run.
By creating an account or continuing to use 365 PH, you agree to the practices described in this Privacy Policy. If you don't agree with any part of this policy, please stop using our services and contact our support team for assistance.
This Privacy Policy applies to all users of the 365 PH website, mobile browser version, and any related services offered under the 365 PH brand. Whether you're playing JILI Slots, joining a live casino table, placing an esports bet, or enjoying a round of bingo, your privacy is protected the same way across all games and features.
2. Information We Collect
To provide a safe and compliant online gaming environment, 365 PH collects several types of personal information. Here's a breakdown of what we gather and why:
2.1 Information You Give Us
- Registration details: full name, date of birth, email address, mobile number, and home address
- Identity verification documents: government-issued ID (such as PhilSys, passport, driver's license, SSS, or UMID) required for KYC (Know Your Customer) compliance
- Financial information: GCash number, Maya account, BDO/BPI/UnionBank account details, or Visa/Mastercard card information used for deposits and withdrawals
- Communication records: messages you send to our support team via live chat or email
- Self-exclusion and responsible gaming preferences: deposit limits, cooling-off requests, and other responsible gaming settings you configure
2.2 Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, screen resolution
- Usage data: pages visited, games played, session duration, clickstream data
- Transaction logs: deposit and withdrawal history, bet history, bonus usage
- Cookies and similar technologies: session cookies, analytics cookies, and preference cookies (see Section 8 for more details)
2.3 Information from Third Parties
In some cases, we may receive information about you from third-party identity verification providers, payment processors (such as GCash, Maya, InstaPay, PESONet), or fraud prevention services. This helps us verify your identity, process payments securely, and maintain a safe platform for all players.
3. How We Use Your Information
365 PH uses your personal information only for legitimate purposes that are necessary to operate our platform and comply with applicable Philippine laws. Here are the specific reasons we process your data:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account Management | Creating your profile, verifying your identity (KYC), managing login sessions | Contractual necessity |
| Payment Processing | Handling deposits via GCash/Maya, processing withdrawals, issuing receipts | Contractual necessity |
| Legal Compliance | Anti-money laundering (AML) checks, age verification, PAGCOR reporting | Legal obligation |
| Platform Security | Fraud detection, account protection, bot prevention | Legitimate interest |
| Customer Support | Responding to your queries, resolving disputes, processing complaints | Contractual necessity |
| Marketing & Promotions | Sending bonus offers, event announcements, personalized recommendations | Consent (you can opt out) |
| Analytics & Improvement | Understanding how players use the platform, improving game offerings | Legitimate interest |
We do not use your data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, you can reach us at support@365ph.run.
Play Securely from Anywhere in the Philippines
Whether you're in Siargao, Manila, or Cebu, 365 PH keeps your data safe wherever you play on mobile.
Trusted by Filipino Players Nationwide
From Palawan to Pampanga, 365 PH is the home of safe, fair, and privacy-first online gaming for every Kabayan.
4. Sharing of Personal Information
365 PH does not sell, rent, or trade your personal data to any third party for their own commercial use. However, to operate our platform and comply with Philippine law, we may share certain information with trusted partners under strict confidentiality agreements:
- Payment providers: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, and Mastercard — to process your transactions securely
- KYC and identity verification services: licensed third-party providers that help us confirm player identities and prevent underage gambling
- Fraud prevention and security companies: to detect suspicious activity and protect all players on the platform
- Regulatory authorities: PAGCOR and other Philippine government agencies, as required by law
- IT and hosting providers: cloud infrastructure partners who process data on our behalf under data processing agreements
- Legal and compliance advisers: when we need professional guidance to meet our regulatory obligations
All third parties who receive your personal data are required to handle it in accordance with the Philippine Data Privacy Act of 2012 and maintain appropriate technical and organizational security measures.
5. Data Retention
365 PH retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law. Here's our general retention schedule:
- Account data: retained for the duration of your active account plus five (5) years after account closure, in line with anti-money laundering regulations
- Transaction records: retained for at least five (5) years as required by PAGCOR and BSP guidelines
- Customer support communications: retained for two (2) years after the resolution of your query
- Marketing preferences and consent records: retained until you withdraw consent or request deletion
- Cookies and analytics data: typically retained for 12 to 24 months depending on cookie type
Once your personal data is no longer required for any legitimate purpose, we securely delete or anonymize it using industry-standard data destruction practices.
6. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 365 PH:
Right to Be Informed
You have the right to know how your data is being collected and used before and during processing.
Right to Access
You can request a copy of the personal data we hold about you at any time.
Right to Correction
If any of your details are inaccurate or incomplete, you can request that we update them.
Right to Erasure or Blocking
You may request deletion or blocking of your data if it's no longer necessary or was processed unlawfully.
Right to Data Portability
You can obtain your personal data in a structured, machine-readable format for use elsewhere.
Right to Object
You can object to the processing of your data for marketing or profiling purposes at any time.
To exercise any of these rights, email us at support@365ph.run with your registered account details. We will respond within 15 working days in accordance with NPC guidelines.
7. Cookies and Tracking Technologies
365 PH uses cookies and similar tracking technologies to deliver a better, more personalized experience on our platform. Here's what we use and why:
- Essential cookies: These are required for the website to function properly — for example, keeping you logged in during your gaming session. You cannot disable these without affecting core functionality.
- Analytics cookies: These help us understand how players navigate the site, which games are most popular, and where we can improve. We use anonymized data only.
- Preference cookies: These remember your settings, such as language preferences or display options, so you don't have to set them every time.
- Marketing cookies: With your consent, we may use these to show you relevant promotions and bonus offers based on your gaming activity.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of 365 PH. Most modern browsers allow you to block third-party cookies while still allowing first-party cookies that are essential to the site.
8. Security Measures
Keeping your personal data safe is something 365 PH takes very seriously. We implement multiple layers of technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or loss:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
- Two-factor authentication (2FA) available on all player accounts for added login security
- Secure payment gateways integrated with licensed PCI-DSS compliant processors
- Regular security audits and penetration testing conducted by independent cybersecurity firms
- Strict internal access controls: only authorized 365 PH staff with a business need can access personal data
- Data pseudonymization where possible, especially for analytics and reporting purposes
- Incident response procedures to quickly detect, contain, and report any data breach to the National Privacy Commission within 72 hours
While we take all reasonable precautions, no online platform is completely immune to risk. If you suspect any unauthorized access to your 365 PH account, please contact us immediately at support@365ph.run or through our live chat.
9. Children's Privacy
365 PH is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. During registration, all users are required to confirm their age and submit a valid government-issued ID for KYC verification.
If we discover that a minor has created an account or provided personal data, we will immediately suspend the account, delete the associated personal information, and report the matter to the appropriate authorities. Parents or guardians who believe a minor has registered on 365 PH should contact us right away at support@365ph.run.
10. Changes to This Privacy Policy
365 PH reserves the right to update or modify this Privacy Policy at any time in response to changes in Philippine law, regulatory requirements, or our internal data practices. When we make significant changes, we will:
- Post the updated Privacy Policy on this page with a revised "Last Updated" date
- Send a notification email to your registered address if the changes materially affect your rights
- Display a prominent notice on the 365 PH homepage for at least 30 days after the update
Your continued use of 365 PH after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you're always up to date on how we protect your information.
11. Contact Us and the Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please don't hesitate to get in touch with us:
You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Visit privacy.gov.ph for more information on how to file a complaint.
